URGENT - Site down

Darlene Orterry's Avatar

Darlene Orterry

01 Oct, 2010 11:40 AM via web

We gave our DNS hosting company (Aperisys) the info in order to complete migration which they did sometime last night. This morning when you go to orchardview.org it is going to the Simplweb hosting page so I am not sure where the problem lies but we need help ASAP. Thanks!

  1. Support Staff 2 Posted by barrie on 01 Oct, 2010 12:28 PM

    barrie's Avatar

    Hi Darlene,

    It looks like you didn't click "Apply" when you saved your domain int
    he site domain manager.

    I have this done this for you, and your site is starting to resolve.
    Right now some of the images are not showing up, but they will in a
    couple of hours.

  2. 3 Posted by Darlene Orterry on 01 Oct, 2010 12:43 PM

    Darlene Orterry's Avatar

    ok, that's weird as I remember doing it a few days ago when I first put it in there - I did double-check and make sure it was inputted this morning but did not hit apply at that time? Anyways, looks like it's starting to resolve so hopefully all will be well later this morning! Thanks for your quick response - everybody freaks out when the site is down of course!

  3. barrie closed this discussion on 01 Oct, 2010 12:53 PM.

  4. Darlene Orterry re-opened this discussion on 01 Oct, 2010 01:15 PM

  5. 4 Posted by Darlene Orterry on 01 Oct, 2010 01:15 PM

    Darlene Orterry's Avatar

    Hi again, it looks like things are coming in and looking good - is there
    something I have to do to have our cardinal favicon appear in the URL like
    on the old site?

    On Fri, Oct 1, 2010 at 8:29 AM, barrie <
    ***@tenderapp.com<tender%***@tenderapp.com>
    > wrote:

  6. Support Staff 5 Posted by barrie on 01 Oct, 2010 01:26 PM

    barrie's Avatar

    We can set that up for you

  7. 6 Posted by Darlene Orterry on 01 Oct, 2010 05:37 PM

    Darlene Orterry's Avatar

    Great, do you need something from me to do it? It was on the old site

    On Fri, Oct 1, 2010 at 9:28 AM, barrie <
    ***@tenderapp.com<tender%***@tenderapp.com>
    > wrote:

  8. Support Staff 7 Posted by barrie on 01 Oct, 2010 05:51 PM

    barrie's Avatar

    We'll take care of it and move it over.

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