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"Please Wait" message when loading new articles

John Triglia

29 Jul, 2011 04:46 PM via web

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I see that there have been this same issue with other administrators. This has been going on with my site for 3 days now. I cannot even get out of the page I am in when I get there. Can you please advise as to what needs to be done to resolve this?

1. Support Staff 2 Posted by Dawn Russell on 29 Jul, 2011 06:18 PM

   

   Hi John,

   To give a little back history, we sent an email to everyone about this
   problem about a week ago. I hope we have your proper email on file so
   you can receive this important updates to Simplweb - please check your
   account settings and make sure that ***@simplweb.com and
   ***@simplweb.com are not on your spam list.

   For now we are recommending that you login with your domain:
   http://www.yoursite.com/administrator not your simplewebsite
   (http://xxx.simplweb.com/administrator). This will allow you to edit
   with the WYSIWYG editor.

   If you do not have a domain for your site, then please login to the
   backend of your simplweb site, click on site>user manager. Once the
   page opens with all of your users, click on your user name. When the
   configuration page opens, click on the dropdown next to editor and
   select Tiny MCE. Click save. This will allow you to edit the modules
   and articles.

   The WYSIWYG pro editor is no longer being supported by the developer
   that wrote it. Right now it works on all sites with domains but does
   not work on simplweb.com sites. Since it is not functioning properly,
   we are researching which editor extension to change to and this could
   take a few more days to resolve. We are working hard to provide you
   with the best editor available.

   All the best,

   Dawn

   --
   Dawn Russell
   Support Specialist
   Simplweb

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2. 3 Posted by John Triglia on 29 Jul, 2011 08:46 PM

   

   Thank you for the detailed information.

   Sandra

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3. Support Staff 4 Posted by Dawn Russell on 29 Jul, 2011 10:23 PM

   

   Your Welcome,

   We'll be in touch soon with an update on the editor, so please make sure
   your email is current.

   Thanks,

   Dawn

   --
   Dawn Russell
   Customer Support
   Simplweb.com
   ***@simplweb.com

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4. Support Staff 5 Posted by Dawn Russell on 04 Aug, 2011 03:29 PM

   

   Hi Sandra,

   I thought I would send you an update on the editor. The WYSIWYG Pro is now fixed and you may return to using it if you prefer using its additional features.

   To turn it back on:

   Go to site>user manager
   Click on your user name and look to the right under parameters.
   Under editor, click the dropdown and choose "select-editor"
   Click Save.
   

   This effectively sets you to the default editor in the global configuration which is currently WYSIWYG Pro.

   As a final note, we are looking to replace the WYSIWYG Pro with JoomlaCK. Our developer is working on this change as I write this letter and we hope to implement it soon. We recognize that the having your site functioning at all times is a priority and we're unhappy with the lack of support that the WYSIWYG Pro extension offers. JoomlaCK is a fabulous extension that keeps up the with current HTML/CSS standards while also keeping up with the new Joomla! releases. In effect, this means that your site will work incredibly well, run fast, and work when you most need it.

   Thanks again for your patience.

   Warm Regards,

   Dawn

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5. 6 Posted by John Triglia on 04 Aug, 2011 04:58 PM

   

   Thank you for the update.

   Sandra

   > From: ***@tenderapp.com
   > To: ***@msn.com
   > Date: Thu, 4 Aug 2011 11:28:14 -0400
   > Subject: Re: "Please Wait" message when loading new articles [Problems]
   >
   >

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6. Support Staff 7 Posted by Dawn Russell on 04 Aug, 2011 05:00 PM

   

   Hi Sandra,

   Your welcome, thanks again for your patience while we work through this.

   Dawn

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