Support Staff7 Posted by Dawn Russell on 19 Feb, 2012 05:07 PM
Hi Judy,
I've updated the home.php file for you.
Also, I received an email that your monthly 24.95 charge was declined
due to an expired card. Is this an account you're letting go or did you
forget to update the expired card? Currently, the website associated
with that charge is inactive so I thought I'd write since I didn't know
if you wanted to end that site or not.
Please note our account page is down due to maintenance by our payment
provider (ugh); however, I am online so if you have an updated
expiration date, let me know the last four digits of the card and the
new expiration date and I'll update it an turn the sites back on.
These are the sites affected by the card:
http://screencast.com/t/6Wt98PVQK77n
All the best,
Dawn
Dawn Russell
Support Specialist
Simplweb
On 2/19/2012 10:34 AM, Judith ONeill wrote:
> jQuery("#marquee-container").slideToggle('slow',function() {
Support Staff9 Posted by Dawn Russell on 19 Feb, 2012 06:13 PM
Hi Judy,
I'm working on turning the sites back on right now. Our payment
processor handles these things automatically so please don't think that
I turned it off on you. As soon as I received the email from them I had
a feeling it was wrong that's why I wrote to you.
Also, you mentioned that you tried to contact simplweb several times.
How did you go about doing this? I received all of your tender
questions but nothing with regards to updating your cards information.
I apologize sincerely for this downtime and I'll have it up as soon as I
can override the automated system.
Yes, I used the tender but I also called the phone number and left a message on Barrie's voicemail. I also responded to the email I received within a day of receiving it.
So, basically two days elapsed and my sites were shut down.
Support Staff11 Posted by Dawn Russell on 19 Feb, 2012 07:07 PM
Hi Judy,
I have contacted three different developers for help since the software
is not allowing for manual configuration.
A few questions:
1. Where did you get the phone number? I'd like to update that to my
phone number so you can reach a live human - for now please use (802)-
463-4765. Since this is my direct line, please only use this in case of
emergency, site shutdown, breaks etc. Otherwise, please submit regular
tickets to the tender.
2. You responded to the email you were sent, could you please provide
me with the email address it was sent to so I can check on how it's
forwarding? The first email I received was from the automated system
and I happened to notice your name, hence my email to you.
3. I will give you a credit once your account is live again to help
offset your inconvenience. You are a valued customer and I'm very sorry
this has happened.
Support Staff 2 Posted by Dawn Russell on 18 Feb, 2012 02:20 AM
Hi Judy,
I'll be around tomorrow afternoon to offer you some assistance.
All the best,
dawn
Dawn Russell
Support Specialist
Simplweb
3 Posted by Judith ONeill on 18 Feb, 2012 01:13 PM
Thanks, I hope to have the info regarding the account today.
Judy
4 Posted by Judith ONeill on 19 Feb, 2012 02:26 PM
Hi Dawn, Is someone going to be around today? I will be needing some help.
Thanks,
Judy
Support Staff 5 Posted by Dawn Russell on 19 Feb, 2012 02:54 PM
Hi Judy,
I'll ne online in an hour.
6 Posted by Judith ONeill on 19 Feb, 2012 03:35 PM
RE: 518cmeyer
Hi Dawn, Here is a quick fix you could help me with (as per Joomlashack):
Please open up your home.php file found in the template's root folder and look for the following at or around line 124:
$("#marquee-container").slideToggle('slow',function() {
And change it to be:
jQuery("#marquee-container").slideToggle('slow',function() {
Thanks, Judy
Support Staff 7 Posted by Dawn Russell on 19 Feb, 2012 05:07 PM
Hi Judy,
I've updated the home.php file for you.
Also, I received an email that your monthly 24.95 charge was declined
due to an expired card. Is this an account you're letting go or did you
forget to update the expired card? Currently, the website associated
with that charge is inactive so I thought I'd write since I didn't know
if you wanted to end that site or not.
Please note our account page is down due to maintenance by our payment
provider (ugh); however, I am online so if you have an updated
expiration date, let me know the last four digits of the card and the
new expiration date and I'll update it an turn the sites back on.
These are the sites affected by the card:
http://screencast.com/t/6Wt98PVQK77n
All the best,
Dawn
Dawn Russell
Support Specialist
Simplweb
On 2/19/2012 10:34 AM, Judith ONeill wrote:
> jQuery("#marquee-container").slideToggle('slow',function() {
8 Posted by Judith ONeill on 19 Feb, 2012 05:23 PM
Hi Dawn, As per the expired card - I tried contacting simplweb several times bc I need to give a new card #.
I did not appreciate them taking down my sites - - one site for a particular prominent economist is a VERY active site!
Please figure out a way to put a new credit card on my account - - they need to be live today!
Thanks,
Judy
Support Staff 9 Posted by Dawn Russell on 19 Feb, 2012 06:13 PM
Hi Judy,
I'm working on turning the sites back on right now. Our payment
processor handles these things automatically so please don't think that
I turned it off on you. As soon as I received the email from them I had
a feeling it was wrong that's why I wrote to you.
Also, you mentioned that you tried to contact simplweb several times.
How did you go about doing this? I received all of your tender
questions but nothing with regards to updating your cards information.
I apologize sincerely for this downtime and I'll have it up as soon as I
can override the automated system.
Dawn
Dawn Russell
Support Specialist
Simplweb
10 Posted by Judith ONeill on 19 Feb, 2012 06:43 PM
Yes, I used the tender but I also called the phone number and left a message on Barrie's voicemail. I also responded to the email I received within a day of receiving it.
So, basically two days elapsed and my sites were shut down.
Thanks for your help.
Judy
Support Staff 11 Posted by Dawn Russell on 19 Feb, 2012 07:07 PM
Hi Judy,
I have contacted three different developers for help since the software
is not allowing for manual configuration.
A few questions:
1. Where did you get the phone number? I'd like to update that to my
phone number so you can reach a live human - for now please use (802)-
463-4765. Since this is my direct line, please only use this in case of
emergency, site shutdown, breaks etc. Otherwise, please submit regular
tickets to the tender.
2. You responded to the email you were sent, could you please provide
me with the email address it was sent to so I can check on how it's
forwarding? The first email I received was from the automated system
and I happened to notice your name, hence my email to you.
3. I will give you a credit once your account is live again to help
offset your inconvenience. You are a valued customer and I'm very sorry
this has happened.
Warm Regards,
Dawn
Dawn Russell
Support Specialist
Simplweb