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Change Payment Card Details

Mark Simmons's Avatar

Mark Simmons

06 Aug, 2010 04:17 PM via web

I need to change the credit card used to pay for your service. How do I do it?

  1. Support Staff 2 Posted by barrie on 06 Aug, 2010 04:29 PM

    barrie's Avatar

    Hi Mark

    What is your site name and when is your payment due.

    I ask as we are just about to beta a new platform and are offering a free month....

  2. 3 Posted by Mark Simmons on 06 Aug, 2010 05:12 PM

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    Site name is tinderbox2. The payment goes out on the 10th each month.

  3. Support Staff 4 Posted by barrie on 06 Aug, 2010 05:25 PM

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    Hi Mark,

    The main feature of the new platform is up to 5 sites for the same price, yours looks like a live site so maybe the beta would be too unstable for you?

    See you are in Ashby de la Zouch, I went to School at Loughborough and then Nottingham... small world!

  4. Support Staff 5 Posted by barrie on 06 Aug, 2010 05:26 PM

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    Also, looks like your DNS isn't set correctly, the menu links have "simplwebsite" in them...

    http://support.simplweb.com/help/faqs/setting-up-your-website/how-d...

  5. 6 Posted by Mark Simmons on 06 Aug, 2010 06:16 PM

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    Hi Barrie

    Agreed the beta is not a good idea. So the original query still stands.

    I can now amend the A record and CNAME in Cpanel using the Simple DNS zone editor but am not sure what the record names should be.

    Small world as you say!

  6. Support Staff 7 Posted by barrie on 06 Aug, 2010 06:34 PM

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    Hi Mark,

    I have set you to renew, so you should be able to go into simplweb.com and there should be a pay now link.

    Please tell me when you have the new card in so I can cancel your old card.

    The link I gave gives the DNS details...

  7. 8 Posted by Mark Simmons on 10 Aug, 2010 06:23 PM

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    Barrie
    The new card details have been entered.

  8. Support Staff 9 Posted by barrie on 11 Aug, 2010 01:43 PM

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    Thanks Mark!

    You should be all set...

  9. barrie closed this discussion on 11 Aug, 2010 01:43 PM.

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